Wise Humans
Next Generation of Chatbots

Artificial Intelligence transforms the way you can communicate with customers and employees. Our Virtual Agents engage in chat & voice conversations in a natural way.

Improve your communication channels

Serve more people with less effort and time invested.

Our virtual agents (VA) work together with your website, call center, social media, and human colleagues.

Latest Artificial Intelligence (AI) improvements offer technological capabilities to enable VAs to better understand what users are chatting or talking about. Our agents can formulate a reasonable and on-topic response to the user. You can adjust the dialog to set tone, style and personality.

Deploy your virtual agent inside Facebook Messenger, Slack, Skype, WhatsApp, Telegram, on your webpage and even smart speakers.

“25% of customer service and support operations will integrate virtual customer assistants (VCA) or chatbot technology by 2020“, according to Gartner.

Talk to your customers

Create unique voice-driven user experiences. Wize Virtual Agents works in Google Home, Amazon Echo, your phone, and more. Manage tasks, enjoy entertainment, plan the day, get answers, control devices.

Machine learning helps understanding what the user said. Speech-to-text engines, intent recognition, contextual dialogue, text-to-speech are just a few components we use to deliver engaging experiences.

Enhance conversations with Artificial Intelligence

Artificial intelligence empower our agents to provide users with the right response, explanations and guidance.

Machine learning (ML) and Natural Language Processing (NLP) will make sure customer messages and sentiment are understood.

These nonjudgmental conversational interfaces never get bored or lose patience with a customer.

Provide quick answers and actions

Reduce resolution time for common issues or repetitive questions while eliminating waiting times. VAs provide immediate correct answer without hesitating. Combine this with website custom searches and knowledge base access to expand reach.

Support staff will appreciate the agent as a empowering valuable tool, augmenting their jobs capabilities and productivity.

A study by Harvard Business Review showed that three-quarters of business executives believe that AI will substantially transform their companies within 3 years.

How can you go beyond chatbots?



Integrate existing software

Connecting knowledge and answers from your business systems is key to provide concrete answers.



Multi-language

Expand your reach and take your product and services to new markets. Our VA is ready to serve in English, Spanish, Italian, Russian, Estonian, etc.



Go to new channels

Already tried tapbot in Messenger?
Add the channels where your users prefer to communicate.



Voice

Get access to the tools and techniques you need to build successful voice apps. Make voice enabled devices spread your message.



Superior accuracy

Understanding user’s intent is crucial. Take advantage of modern language processing tools and algorithms.



Analytics

Increase user acquisition, engagement and monetization. Continously improve response effectiveness and conversation flows.

Empower your ERP | CRM

| HR | eCommerce software

You can integrate our Virtual Agents (VA) with your existing back end software.

The blending of AI assistants and human agents ensures that your customers receive the right level of service at the right time.

Connect Front Office conversations to back end systems like ERP SAP Conversational AI, CRM Salesforce Einstein bots, Softfactors HR or Genesys Call Center.

Answer about shipping, terms, delivery and order status, due invoices, employee self service or set up a meeting. Reach out when your e-cart has been abandoned.

VAs are useful for gaining valuable customer insights. A warm and genuine conversational tone often enables users to reveal more about their preferences, opinions, feelings, and attitude towards your services.

Go beyond chatbots

Bots require the right tools and extensive training to be able to properly understand humans and help them.

Where other chatbots are limited to predefined scripts, our Wize Virtual Agents have the intelligence to be more engaging, making every conversation personalized.

Use cases

● FAQs and customer support

● Place and follow up on a complain

● Give advise or share knowledge

● Fill up forms (using social media accounts is even faster)

● Schedule appointments and follow up (webinars)

● Send notifications (news, articles, events, campaigns)

● Bookings, reservations, orders

Implementation

The virtual agent training process can go as long as 2 weeks up to 2 months. We focus on common intents and conversations, semantic network from your industry, regulations and procedures. We tune our agent for your company.

Initially the agent can take on tasks that were performed by humans, isolated use cases and increase customer satisfaction.

During a second phase the agent can learn to sell products or market services, delivering ROI at scale.

Benefits

Automate FAQs and processes
Available 24/7
􏰁Instant and high quality answers
Continuous learning & improving
Go to new markets (languages)
GDPR complaint
Easy and fast to implement
Create enjoyable experiences

About us

At Wize Agents we design, develop and train AI chatbots and virtual agents.
Our contact details:

Marcos Daniel marcos@wizeai.com

Automate conversations with Wize Agents

Wise Humans Next Generation of Chatbots