Official state virtual agent working 24/7
Our State digital employee works 24/7 and responds to thousands of questions at the same time on topics like coronavirus, movement restrictions including travelling, state support for entrepreneurs, unemployment, education, access to basic needs, services status (church, cultural places, civil services, waste management, police) and more. vITA will take the heavy load so public employees can focus on the difficult questions where we humans make a difference, not on the easy and repetitive ones. vITA is an automated chatbot, whose main task is to make sure that you and everyone living in or visiting Italy get their questions answered from official sources. vITA has been integrated into several public websites. During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English and Italian.
Official
Helps with official information during the emergency situation. No fake news.
Public websites
Can be easily embedded into public websites and popular sites.
Free humans time
Helps to keep emergency phone lines open, specially during peek times.
Continue after crisis
Plans to continue its work after the COVID-19 crisis as an official channel.
The story of vITA
State virtual agente vTA was one of the ideas from Hack for Italy hackathon. In an emergency situation, vITA will help you find answers to questions related to COVID-19 and the situation in the country (including issues related to travelling, health, education, work, business, supplies, culture and documents). The chatbot improves and evolves automatically. If vITA does not give you the answer you are looking for, please contact the Italian government’s official phone number for COVID-19 crisis.
vITA team: Team lead Marcos Daniel Martinez, Maria Virginia Mondolo Sosa, Laurynas Giliauskas, Giuseppe Lopes, Carlo De Franco, Simone Mosca, Stefania De Francesco and Reda Giliauske.
Pitch video during the Hack for Italy:
https://www.youtube.com/watch?v=apZxPPtWPsg
vITA demo video in Italian
Contact and cooperation requests
Wish to use vITA on your organization’s website? Wish to help us as a volunteer? Need additional information?
Please write us an e-mail to marcos@wizeai.com
https://www.linkedin.com/in/marcosdanielmartinez
About Wize AI
Wize AI are the developers of Suve Estonia, viLTė Lithuania and vITA. We have also implemented the virtual advisor for SEB bank in the Baltics.
About Grupo Extraordinaria
Grupo Extraordinaria is part of the development team of vITA. Focus on Spanish speaking countries.
https://grupoextraordinaria.com
About our technology partners
Suve Estonia, similar story:
State bot vITA can help and we proved it. We participated in Estonia Hack the crisis, we developed Suve and now is the chatbot that answers Estonians in different sites (Government of Estonia, Health Board, Ministry of Social Affairs, Work in Estonia, TV3, Corona map, etc).
You can read about it here at
In addition to volunteers, Suve has had some organizational help as well. Thank you, Garage48, Wize AI, Boost.ai, Work in Estonia, Invest in Estonia and Government Office.
Where you can experience Suve:
https://www.valitsus.ee/en/emergency-situation-estonia
Media: The quick adoption of Suve by the Estonian government has already drawn the attention of international media and is a hot topic in social media worldwide. https://cio.economictimes.indiatimes.com/news/strategy-and-management/estonia-rolls-out-hacker-innovations-in-virus-fight/74808407 https://www.verdict.co.uk/coronavirus-chatbot-suve/ https://www.thestar.com.my/tech/tech-news/2020/03/25/covid-19-estonia-rolls-out-hacker-innovations-in-virus-fight https://www.ouest-france.fr/sante/virus/coronavirus/coronavirus-en-estonie-un-chatbot-pour-combattre-les-fausses-nouvelles-sur-le-virus-6790111 https://blacknews.ro/hackerii-dau-o-mana-de-ajutor-estoniei-pentru-combaterea-stirilor-false/ https://guardian.ng/news/world/estonia-rolls-out-hacker-innovations-in-virus-fight/ And many more articles, Linkedin or Facebook posts, twitters, etc.